Submit your corrosion inspection request
To help us serve you better, please complete and submit this corrosion/perforation form as instructed. We will then set up an appointment for your vehicle to be inspected and photographed by our Corrosion Specialist.Please note that your car must be clean in order for us to proceed with the inspection. Any evidence of dirt or neglect may result in your claim not being accepted.
Inspection and photos are taken by a Corrosion Specialist at the Dealership. Your request is then sent to Volkswagen Canada for evaluation.The corrosion/perforation claims process may take up 2 weeks, and even longer in exceptional cases. We will follow up once a decision has been made.
Thank you for your patience.
Terms and Conditions
Corrosion Inspection Request
Customer must go to a body shop authorized by a Volkswagen dealer for assessment after the claim has been opened by this same dealer (unauthorized body shops are not allowed).
Customer is aware that no loaner cars or rental cars are covered under the corrosion warranty during the time their vehicle is in for replacement or body repairs.
Customer is aware that Volkswagen Canada cannot guarantee that the colour of their newly painted panels will match sun-faded existing panels on their car, and that this is also not the responsibility of the dealer. Your authorized Volkswagen dealer will do their best to match your vehicle’s original finish, but this limited warranty does not cover the cost of painting the entire vehicle solely for paint matching or blending.
At the time of appointment, the Customer agrees to present the authorized Volkswagen Dealer with a washed/cleaned vehicle for the vehicle inspection.
Any issues having to do with the quality of workmanship of the finished product after paintwork is completed should be taken up with the body shop and is the body shop’s responsibility.
After-market parts and accessories
Customer understands that no after-market parts or accessories are covered under the corrosion warranty (e.g. 3M chip guard on fenders/hoods or any other panel).
After-market spoilers on trunk lids will not be transferred (extra time and labour is required for this at the customer’s expense).
Accessories and parts are not reinstalled on the vehicle after the panels are replaced and are the responsibility of the customer.
Body shop details
The customer understands that any agreements, details and bookings with the body shop are the responsibility of the body shop. Neither Volkswagen Canada nor the dealer are responsible for agreements made between the body shop and the customer in regard to wait times or booking dates.
The customer understands that approval or denial of body panel coverage by Volkswagen Canada is final and binding. Repairs to body panels are deemed to be outside our control. Assessments are made by professionally trained Volkswagen paint and corrosion specialists who look for the defect covered under warranty – any decisions they make are final.
What is covered (full warranty terms included here for reference)
Limited Warranty Against Corrosion Perforation
The coverage under this limited warranty lasts for 12 years without distance limitation (except for the Routan). Any implied warranty, including any implied warranty of merchantability or warranty of fitness for a particular purpose, is limited in duration to the period of this written warranty. Some provinces may not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Neither VGCA nor the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its behalf.
This limited warranty covers any repair or replacement of body sheet metal panels that have been perforated by rust from the inside out. Repairs are covered under this limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences (see sections “Special conditions and limitations” and “What’s not covered” below for possible coverage exclusions).
Where to go for warranty service
This limited warranty will be honoured by any authorized Volkswagen dealer in Canada. If your Volkswagen model is brought to an authorized Volkswagen dealer outside of Canada, this limited warranty will not apply.
When the warranty period begins
The limited warranty period begins on the date the vehicle is delivered to either the original purchaser or the original lessee; or if the vehicle is first placed in service as a “demonstrator” or “company” car, on the date such vehicle is first placed in service. This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the ownership of the vehicle changes within the warranty period.
Repairs under this limited warranty are made free of charge. An authorized Volkswagen dealer will repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
Your Volkswagen model is corrosion protected at the factory. You do not need to purchase rustproofing when you buy your Volkswagen vehicle in order to keep this warranty in effect.
Special conditions and limitations
It is the vehicle owner’s responsibility to promptly repair paint damage, damaged undercoating, or surface corrosion to maintain the Limited Warranty Against Corrosion Perforation for the affected area of the vehicle active. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.
Rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences must be addressed with any authorized Volkswagen dealer at the earliest stage possible. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.
Your authorized Volkswagen dealer will do its best to match your vehicle’s original finish, but this limited warranty does not cover the cost of painting the entire vehicle solely for paint matching nor blending.
What is not covered
Surface corrosion without perforation
Repairs are covered under this limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel(s). Surface corrosion is not covered under the terms of this limited warranty.
Perforation of sheet metal due to accident, lack of care, or failure to repair or modifications to the paint / painted surface
This limited warranty does not cover corrosion perforation resulting from the failure to promptly repair paint damage, damaged undercoating, or surface corrosion.
It does not cover damage due to failure to wash or otherwise regularly care for the vehicle as described in the Volkswagen Owner’s Manual. This limited warranty does not cover corrosion perforation resulting from unrepaired collision damage or improper collision repair.
Neglecting to have the vehicle promptly repaired
Neglecting to have the vehicle promptly repaired may result in refusal of coverage of the affected area under the Limited Warranty against Corrosion Perforation.
Special exclusion for any aluminum portions that may be part of your Volkswagen vehicle
This limited warranty does not cover corrosion perforation due to failure to perform body repairs in accordance with Volkswagen’s specified repair procedures, including use of non-aluminum alloy parts.
This limited warranty does not cover damage caused by airborne pollutants (e.g., acid rain), bird droppings, stones, floodwater, tree sap or other environmental concerns.
Corrosion perforation because of failure to rustproof when collision damage repaired
Genuine Volkswagen body parts that have been repaired or newly installed after a collision must be treated with rustproofing that is compatible with, and of comparable quality to, Volkswagen’s factory corrosion protection. Failure to have your vehicle treated in this way may result in Volkswagen’s refusal to repair any corrosion perforation that can be shown to have resulted from the failure to apply, or the improper application of an approved rustproofing agent under the Limited Warranty against Corrosion Perforation.